I wrote about what I see and what I found.

  • The future of UX isn’t Human: Our next product should be designed for AI agents

    The future of UX isn’t Human: Our next product should be designed for AI agents

    Remember when designing for “the user” meant picturing a distracted human with five tabs open and a thumb hovering over the back button? Those days are rapidly changing. There is a new user in town, one that doesn’t blink, doesn’t scan the website in F shape, doesn’t get overwhelmed, and never rage-quits your checkout flow.…

  • Chat interface impact in modern society

    Chat interface impact in modern society

    A brief history of chat, from BBS to AI Before services like WhatsApp or iMessage existed, text-based communication was already evolving. In the 1980s, Bulletin Board Systems (BBS) and Internet Relay Chat (IRC) set the groundwork for the immediate messaging we now consider standard. It’s comparable to the change from sending a letter by horseback…

  • In the mind of a follower

    In the mind of a follower

    Why we all follow: What’s behind ‘yes, I’ll click that’ and what it means Ever wondered why you hit “Follow” on someone’s Instagram profile, or why certain brands or influencers feel almost magnetic? It’s not just you. We humans are wired to follow. From ancient tribes to X trends, the psychology of following hasn’t changed…

  • The psychology of error messages: how to say ‘you screwed up’ without making users cry

    The psychology of error messages: how to say ‘you screwed up’ without making users cry

    Have you ever come across an error message that made you want to throw your phone across the room? You’re not alone. Error messages are everywhere—from mistyped emails to forgotten passwords—but too often, they do little to actually help users recover from mistakes. What if I told you that error messages don’t have to be…

  • Less friction, better adoption for +Móvil app.

    Less friction, better adoption for +Móvil app.

    The primary objective was to increase the adoption and usage of Más Móvil’s app, a telecommunication company in Panamá, by streamlining key transactions like bill payments, recharges, plan purchases, and card redemptions. The app needed to deliver a seamless user experience while addressing several pain points in the login, registration, and payment processes. Problem Statement…

  • Interaction Design Foundation & Me

    Interaction Design Foundation & Me

    in March 2003 I started studying design and I haven’t stopped since then. I started working and being linked to advertising, print, product and packaging design since I was studying, sometime between 2006 and 2008 I took courses in Adobe software, Photoshop and Illustrator mainly, then a good friend recommended me to enroll in a…

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